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Virtual Care

Our Virtual Care technology connects patients with healthcare providers and is designed with security, accessibility, and quality patient experience in mind.

Access to reliable, efficient and cost-effective virtual health services has never been more essential for enabling a healthier population

As the healthcare sector continues to evolve, access to reliable, efficient and cost-effective virtual health services have never been more essential for enabling a healthier population.

We believe all Australians deserve access to high-quality healthcare regardless of their location, that’s why our Virtual Care solutions focus on enabling increased and improved access to healthcare services, providing much-needed support to health services and the patients they care for.

So whether you are a hospital, health service, allied care, aged care or disability provider – we can offer a solution to support you in delivering high-quality virtual care.

Our Virtual Care technology and solutions

Virtual Health Platform

Virtual Health Platform is Telstra Health’s virtual care solution trusted by hospitals and health service, allied care, aged care and community care providers.

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Virtual Care technology backed by results*:

51 %

Reduction in risk of hospital readmission within 28 days

3.2

Day reduction in length of stay from 7.2 days to 4.0 days

$ 3698

Saving on average per admission for healthcare providers

78 %

Reduction in risk of hospital readmission within 28 days for the same diagnosis-related group

* Based on a 2023 study published in the Asia Pacific Journal of Health Management indicated that the provision of our virtual care technology had positive clinical and financial impacts.

Why partner with Telstra Health?

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Our unique Virtual Care team are backed by experienced clinicians, expert software developers, solution architects, health information managers and other health tech specialists who deliver digital solutions that connect Virtual Care to the health ecosystem, create efficiencies and support clinical teams to deliver safe, high-quality care and positive patient experiences.

We are changemakers

We are better together

We care

We make it simple

Related customer success stories

Virtual Health Monitoring at Goondir Health Services – Video Case Study

Telstra Health partnered with Goondir Aboriginal and Torres Strait Islanders Corporations for Health Services (Goondir Health Services) to help support patients on their health journey through Telstra Health’s Virtual Health Monitoring solution. Read case study

Virtual clinics help to improve clinician resourcing for patients

Learn how Mackay Base Hospital in Queensland is using our fully managed Virtual Clinical Services solution, including clinician resourcing, appointment scheduling and video conferencing, to improve access to specialist care for rural and regional patients. Read case study

Creating a Virtual Care Service Model at Central Coast Local Health District

The Virtual Care Service Model has provided CCLHD with a strategic top-down view of the Virtual Care Hub, which will help create alignment across bottom-up initiatives and shape the implementation plan for the Virtual Care Hub. Read case study

Virtual Health Monitoring at Mackay Base Hospital

Mackay Base Hospital adopted Telstra Health’s Virtual Health Monitoring Solution for their Care in the Right Setting Hospital in the Home (HiTH) program. The program aims to improve care delivery, reduce hospital stays, and optimise clinical resources. Read case study

How patients of Maryborough District Health Service are proactively monitoring their health and wellbeing

With Telstra Healths virtual care technology, patients of Maryborough District Health Service can now monitor their symptoms and vital signs from their own home by connecting to a secure digital health platform via a patient app using a compatible device. Read case study

Virtual Health Services break down distance barriers at Goondir Health Services

Removing barriers to health services and better supporting patients on their health journey is now closer to being achieved at Goondir Health Services in Queensland with the roll out of Telstra Health’s Virtual Health Service (VHS). Read case study